Warranty

Jewellery Warranty Terms & Conditions
We offer a 1-Year Warranty on all qualifying orders, covering manufacturing defects in materials or craftsmanship.

Warranty Coverage From Order Date
Your item is covered for 1 year from the date of purchase.

What’s Covered
Manufacturing faults or defects
Structural issues not caused by wear and tear or damage

What's Not Covered
● Wear and tear, including tarnishing or plating degradation
● Accidental damage, misuse or loss
● Alterations or repairs by third parties
● Damage caused after delivery
● Earrings (due to hygiene reasons)
● This warranty only covers faults that, in the opinion of Revive-Evolve Fine Jewellery Store (or an authorised representative of Revive-Evolve FineJewellery), result from manufacturing defects. It does not extend to damage arising from accidents, improper or unintended use, general wear over time, unauthorised modifications or repair attempts, careless handling, or failure to follow the Jewellery Care guidance provided on our website.

How It Works

If Your Item Qualifies Under Our Warranty
We will offer a like-for-like exchange.
If the original item is discontinued, we will replace it with a similar style or another item of equal value.
Please note: Refunds are not offered under this warranty. Exchanges only.

How To Make A Warranty Claim
Contact our customer service team (Reviveevolve@gmail.com) with your order number, photos of the item, and a description of the issue.
We will assess the item and confirm whether it qualifies under the warranty.
Once approved, we will arrange an exchange or suitable replacement.

Additional Notes
Gift cards are not eligible for warranty claims.
We reserve the right to refuse any warranty claim if the item does not meet the eligibility requirements outlined above.
Replacement items will only be covered for the remainder of the original warranty period from the date of the original order.
The applicable warranty period (1 year) is determined by the original order date.